Channel Partners is hiring a Global Commercial Master Trainer to support community strategy, professional development, engagement, and Essential Skill content for Microsoft-related platforms and events. Reporting to the Associate Director of Global Commercial Content and Community, this role will help lead the Worldwide Commercial Master Trainer team and foster a community of trainers. The position involves mentoring, coaching, training, and skill development to improve performance and ensure consistent execution, while also serving as an advocate with the Microsoft team.   This role manages the production and delivery of global training events and digital content, including scheduling, planning, and execution with regional trainers and experts. It emphasizes data-driven improvements, collaboration, mentoring, and performance management to ensure accountability and development within the Master Trainer community.

The ideal candidate should have strong commercial selling and training experience, preferably across various platforms and industries, with proven adaptability. Performance metrics include the number of trainings delivered, participant engagement, and timely reporting. The Global Master Trainer will implement new training standards, collect feedback from stakeholders, and use it to improve processes and foster innovation. Collaboration, receptiveness to feedback, and commitment to an inclusive team culture are essential.

• Competitive pay with bonus potential
• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

• Manage the entire production schedule for global training events and digital content. Oversee all aspects of webinars and podcasts, from topic planning to post-event follow-up, ensuring timely and high-quality execution. Adapt quickly to new technologies and digital learning tools to improve engagement
• Deliver effective training and digital content globally, collaborating with regional trainers and subject matter experts. Adapt formats for engagement and respond flexibly to evolving business needs and technologies
• Drive data-based decisions for training and Master Trainer activities by collecting and analyzing metrics like attendance, engagement, feedback, and learning outcomes. Use these insights to track participation, assess impact, and support ongoing improvements. Maintain scorecards and dashboards, and provide regular management reports
• Promote change management and ongoing improvement in training delivery and reporting. Lead the implementation of new processes, tools, and best practices to improve training program efficiency and transparency. Proactively seek opportunities for innovation and drive changes within the training community
• Set up clear feedback channels and use input from participants, stakeholders, and team members to improve training, delivery, and operations. Encourage openness and teamwork in addressing issues
• Support and guide Master Trainers worldwide by mentoring, coaching, and ensuring consistent accountability and skill development across both third-party and FTE teams
• Build and manage internal and external relationships. Collaborate with teams, partners, and clients to align on training initiatives and expectations. Communicate clearly to ensure successful outcomes
• Collaborate with the Global Master Trainer (GMT) and Content teams as directed by management. Work constructively with the existing GMT team, supporting performance improvement initiatives and knowledge sharing, while maintaining a positive and inclusive team environment
• Other duties as assigned by management

Experience and Education:

• Bachelor’s degree in Marketing, Sales, Education, Business, or a related field preferred
• 3+ years of experience in commercial training, learning & development, or a related field, preferably with B2B audiences and/or Microsoft solutions
• Demonstrated experience managing end-to-end production of webinars, podcasts, or similar digital learning events
• Experience in facilitation, presentation, and large-event training (preferably with commercial products and audiences)
• Experience working with global or cross-functional teams and diverse audiences
• Knowledge and experience with Microsoft commercial products and services such as Windows, Office, Surface for Business, Server, Azure, and other commercial offerings
• Experience with event planning, workback schedules, content creation, delivery, and execution
• Experience developing demos and skill-building assets

Skills and Attributes:

• Proficient with digital learning platforms and content creation tools, able to quickly adapt to new technologies, and experienced in using analytics and reporting tools to measure learning impact and manage multiple projects and event logistics effectively
• Skilled in designing and delivering engaging, accessible training for diverse audiences, with experience in innovative content formats, demo development, and large-group facilitation
• Demonstrated ability to mentor and develop others, lead change, build strong stakeholder relationships, and foster a positive, inclusive, and feedback-driven team environment
• Committed to continuous learning and professional growth, supporting certifications, industry engagement, and embracing feedback and adaptability
• Excellent communication, problem-solving, and time management skills, with a strong focus on diversity, equity, inclusion, and effective teamwork

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to: 

• Regularly talk, sit, stand, walk, and bend over 
• Repetitive use of hands/arms, repetitive use of legs and grasp 
• Continuous hand/eye coordination and fine manipulation 

The pay range for this position is based on a variety of factors, including but not limited to relevant experience, education, skills, internal equity, and market data. Final compensation will be determined during the interview process and may vary based on individual qualifications and business needs. All compensation will comply with applicable federal, state, and local minimum wage laws and regulations.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.