We’re Growing!  Join our Meta Lab Retail team at 697 Fifth Avenue in New York City as we bring Ray-Ban AI Glasses and Meta Quest mixed reality to life. We’re seeking a Meta Retail Assistant Manager to help lead the way in creating an engaging, customer-first store experience.

As the Assistant Manager, you’ll work closely with the Store Manager to guide the retail team and keep day-to-day operations running smoothly. You’re a natural problem solver with strong communication skills, making sure the store is well-stocked, organized, and ready to deliver seamless experiences. By supporting immersive, hands-on demos, you’ll help customers discover how our wearable and mixed-reality products fit into their lifestyle.

In this role, you will:

• Support the Store Manager in coaching and developing the team to provide exceptional customer service
• Oversee daily store operations, ensuring the space is organized, functional, and customer-ready
• Partner with leadership to identify opportunities to improve processes, sales performance, and team training
• Help create an atmosphere that feels welcoming, interactive, and connected to the Meta brand

This is a full-time seasonal position running through the end of February 2026 with the potential to become permanent.  Paid training will take place the week of October 27th, and the store is scheduled to open on November 13th.  You must have full availability for training

Whether you're applying with Apollo, BDS, MAG, White Hawk, or BTR, you're joining the same team: Channel Partners. One network. One purpose. One great place to grow.

Up to 8% annual bonus paid quarterly

• Weekly pay schedule and early wage access - get paid when you need it!

• Health and wellness benefits plans   

• Flexible vacation and holiday policies  

• Paid parental leave   

• 401(k) with employer matching   

• Referral bonus  

• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs  

• Opportunity to work with a growing company that actively rewards and promotes its employees  

• Assist with managing the team and the overall operation of the location, including but not limited to opening and closing, recruiting, training, scheduling, performance management, inventory management, weekly and daily report outs on performance, team schedules, and program metrics 

• Collaborate with the Team Lead and Retail Manager on setting and achieving team-specific goals related to quarterly sales targets 

• Assist in increasing sales of client’s products and CSAT scores through the development and execution of a best-in-class retail store team 

• Interact with customers and retail team members to resolve complaints or grievances 

• Assist partnership with Meta’s tech team to ensure all customer experiences are working correctly and are maintained 

• Other tasks as assigned by management 

Experience and Education:

• High School Diploma or equivalent required
• 2+ years of retail sales management experience required 
• 3+ years of customer-facing expertise in retail sales required
• Demonstrated strength in teaching/coaching techniques; positively influences and empowers others

Skills and Attributes:

• Extremely strong interpersonal communication, soft skills, written, verbal, and on-camera
• Performance Management and conflict resolution skills
• Ability to build and foster business relationships at multiple levels and independently
• Ability to show patience and tact and remain calm under pressure
• High level of initiative and self-motivation with a continued drive to learn
• Strong time management and organizational skills
• Ability to practice good judgment in analyzing information, strategic/critical thinking, and decision making
• Flexible availability with the ability to be on-call as needed
• Being Bilingual is a plus!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to:

• Regularly talk, sit, stand, walk, and bend over, repetitive use of hands/arms, repetitive use of legs, and grasp
• Frequently lift and carry up to 25 lbs
• Occasionally lift and carry up to 50 lbs
• Continuous hand/eye coordination and fine manipulation

The pay range for this position is based on a variety of factors, including but not limited to relevant experience, education, skills, internal equity, and market data. Final compensation will be determined during the interview process and may vary based on individual qualifications and business needs. All compensation will comply with applicable federal, state, and local minimum wage laws and regulations.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.