As the Training Lead, you’ll be responsible for ensuring our Experience Expert team is properly trained. These Experience Experts will provide a white glove experience to consumers and will be experts in Meta’s MR & Wearable hardware. You will be responsible for the team’s management of the learning track in our LMS platform Engage Center as well as lead by example on the sales floor at how to provide white glove service.

Bonus potential

• Weekly pay schedule and early wage access - get paid when you need it!
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Free client product throughout your employment
• BDS Employee discount program
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

• Be a subject matter expert! Fully understand the features & benefits of our client’s products including accessories
• Conduct group or one-on-one training sessions with reps
• Provide feedback to Retail Manager & Director on training with reps
• Host and execute events
• Engaging with the Retail Trainer as needed to help to drive training course compliance and additional training tasks
• Other functions as requested by management

Experience and Education:

• 2+ years of customer-facing experience in retail
• High school diploma or equivalent required, college degree preferred
• Experience in leading live web trainings and training facilitation
• Experience with eLearning/WBT authoring platforms (i.e. Captivate, Storyline, Photoshop, etc.)

Skills and Attributes:

• Extremely strong interpersonal communication, soft skills, written, verbal & on camera
• Ability to leverage advanced customer service & industry related experience to train team members
• Must be results and detail oriented
• Must have passion for technology and innovation
• Ability to ask effective questions and be an active listener
• High level of initiative and self-motivation with a continued drive to learn
• Able to work well both in a team environment
• Must have reliable transportation to get to and from work on time
• Flexible availability
• Travel 10% or less as needed based on the needs of the business

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are required to:

• Regularly talk, sit, stand, walk, & bend over, repetitive use of hands/arms, repetitive use of legs and grasp
• Frequently lift and carry up to 25 pounds
• Occasionally lift and carry up to 50 pounds
• Continuous hand/eye coordination and fine manipulation
• Must be comfortabe working with a variety of lighting conditions, including occasional flashing or contrasting light patterns

The pay range for this position is based on a variety of factors, including but not limited to relevant experience, education, skills, internal equity, and market data. Final compensation will be determined during the interview process and may vary based on individual qualifications and business needs. All compensation will comply with applicable federal, state, and local minimum wage laws and regulations.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Privacy Policy for CA Residents

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.