We’re Growing!  Come join our Meta Store Retail team in West Hollywood, CA as we bring Ray-Ban AI Glasses, & Meta Quest mixed reality to life in our client’s flagship store. As the Retail Experience Operations Manager, you will support the Store Director in the direct management of the retail team and oversee all aspects of store operations. You are highly technical, able to quickly problem solve & communicate out areas of opportunity and inefficiencies. You ensure that our customers have a well-stocked, fully functional & high-performing store that delivers a best-in-class customer experience through immersive hands-on demos of our clients wearable and mixed-reality products.

The Experience Operations Manager will also partner with the Store Director passionately leading a team focused on driving customer service, and satisfaction with every engagement while working closely with our client to refine and execute operational strategies. The ideal candidate is someone who excels in maintaining operational and brand excellence (overall experience), sales, customer service, & training. You will serve as a subject matter expert for our client’s industry leading wearable & mixed-reality products in store & emulate the desired behaviors with the team.

Up to 8% annual bonus paid quarterly

• Weekly pay
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

• Manage the overall operation of the location including but not limited to, opening, and closing, inventory management, logistics, retail technology, Point of Sale, cash handling & weekly and daily report outs on operational performance
• Develop and execute various operational strategies to streamline operational processes within the retail store
• Be the boots on the ground in partnership with Meta’s tech team to ensure all customer experiences are working correctly and maintained
• Support the Retail Manager in performance management of the team
• Lead person when the Store Director is not present
• Expert in our client’s industry leading products, sold in the retail store
• Other tasks as assigned by management

Experience and Education:

• High School Diploma or equivalent required
• 3+ years of retail management experience required
• 3+ years customer-facing experience in retail required

Skills and Attributes:

• Exemplary interpersonal communication skills including soft, written, verbal and conflict resolution
• Ability to build and foster business relationships at multiple levels and independently
• Ability to show patience, tact and remain calm under pressure
• High level of initiative and self-motivation with a continued drive to learn
• Strong time management and organizational skills
• Ability to practice good judgment in analyzing information, strategic/critical thinking and decision making
• Fluent in Google Workspace Suite & Office 365 including Outlook, Excel & PowerPoint
• Flexible availability with the ability to be on-call as needed

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are required to: 

• Engaging with customers while talking, standing, walking, and conducting demos of our client’s product which includes repetitive use of hands, arms, legs and grasping 
• Frequently lift and carry up to 25 pounds 
• Occasionally lift and carry up to 50 pounds 
• Continuous hand/eye coordination and fine manipulation 
• Candidates should be able to work comfortably with a variety of lighting conditions, including occasional flashing or contrasting light patterns

The pay range for this position is based on a variety of factors, including but not limited to relevant experience, education, skills, internal equity, and market data. Final compensation will be determined during the interview process and may vary based on individual qualifications and business needs. All compensation will comply with applicable federal, state, and local minimum wage laws and regulations.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.