We’re Growing!  Come join our Meta Store Retail team in West Hollywood, CA as we bring Ray-Ban AI Glasses, & Meta Quest mixed reality to life in our client’s flagship store. We are seeking a results-driven Store Director to lead and inspire our Meta Store LA team.

As the Store Director, you will be responsible for the overall success of the store through thoughtful leadership of a large team that provides world-class customer service experience through immersive, hands-on demos of our clients wearable & mixed-reality products. You’re a strategic thinker, that excels in passionately driving a team focused on customer acquisition, retention, and satisfaction with every engagement while maintaining operational and brand excellence (overall experience). You will serve as the subject matter expert for everything Meta and emulate the desired behaviors with your team.

Learn more about us and why you belong at BDS here!

Up to 8% annual bonus paid quarterly

• Weekly pay
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

• Directly manage a large in-person team (40+ employees) and the overall operation of the location, including but not limited to opening, and closing, recruiting, training, performance management, inventory management, weekly and daily report outs on performance, team schedules, and program metrics
• Direct successful operations of the store, including execution and strategic deployment; drive results to meet client needs; meet program key performance indicators and analyze the tactics via solution development to ensure results are meeting and exceeding goals
• Boots on the ground as a strategic advisor to our client & BDS’s internal leadership team through frequent report outs sharing performance and targeted insights and trends within the store
• Strategic advisor that provides recommendations on new processes, and ways of operating based on in store observations and impact
• Determines the wants and needs of consumers while driving & closing the sale
• Increase sales of client’s products and CSAT scores through your team
• Enhance relationship with client; with the ability to grow and scale multiple retail locations; oversee communications and interfaces with each location, cultivate client relations and manage program and outcome expectations, anticipate client needs and respond with innovative and forward-thinking solutions, providing industry knowledge-based client recommendations that add value
• Provide top-level team leadership, development, coaching, and communication to store team members; manage Performance Excellence process
• Must live within 20 minutes or a reasonable drive to West Hollywood
• Other tasks as assigned by management
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Experience and Education:

• High School Diploma or equivalent required
• 5+ years’ experience in retail sales management, and building and growing team required
• 5+ years of customer-facing expertise in retail sales required
• Demonstrated strength in teaching/coaching techniques; positively influence and empowers others

Skills and Attributes:

• Exemplary strong interpersonal communication, soft skills, written, verbal, and on camera
• Strong performance Management and conflict resolution skills with a goal to grow your team
• Applies a management style, toolkit, and tactics that inspire (rather than intimidates) others and motivate creatively oriented people to understand, enlist and champion fiscally responsible ways to achieve business objectives
• Ability to build and foster business relationships at multiple levels and independently
• Ability to show patience and tact and remain calm under pressure
• High level of initiative and self-motivation with a continued drive to learn
• Strong time management and organizational skills
• Ability to practice good judgment in analyzing information, strategic/critical thinking, and decision making
• Flexible availability with the ability to be on-call as needed
• Fluent in office suites including Office365, Google Workspace, etc
• Ability to travel at least 1x per month (will vary)

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are required to: 

• Engage with customers while talking, standing, walking, and conducting demos of our client’s product which includes repetitive use of hands, arms, legs and grasping 
• Frequently lift and carry up to 25 pounds 
• Occasionally lift and carry up to 50 pounds 
• Continuous hand/eye coordination and fine manipulation 
• Candidates should be able to work comfortably with a variety of lighting conditions, including occasional flashing or contrasting light patterns

The pay range for this position is based on a variety of factors, including but not limited to relevant experience, education, skills, internal equity, and market data. Final compensation will be determined during the interview process and may vary based on individual qualifications and business needs. All compensation will comply with applicable federal, state, and local minimum wage laws and regulations.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Privacy Policy for CA Residents

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.