The Senior Director of Retail Channel Operations is a strategic and operational leader responsible for building relationships with key retailer leadership and stakeholders.  This individual drives alignment with retailer corporate goals, enhances retailer partnerships and partners with cross-functional teams to deliver an exceptional customer experience across all retail relationships.

This position requires you to reside in/near the Twin Cities.

Learn more about us and why you belong at BDS here!

Competitive salary + annual bonus potential

• Weekly pay 
• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• BDS employee discount program and incentives
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

Strategy & Planning:   

• Lead, develop, identify and secure new retail partnerships to expand market reach and drive revenue growth
• Develop long-term partnership strategies aligned with company goals, product roadmap, and customer needs to enhance retailer partnerships

Growth & New Business Development:

• Identify, cultivate and execute against an individual business development plan to meet revenue and profitability targets as part of the larger organizational growth plan
• Manage and identify new business opportunities (including RFIs and RFPs) by leveraging organization’s resources and service sets and positioning the organization to win identified opportunities with key retail partners 

Operations:   

• Relationship owner for key Leadership retail partners; manages and leads efforts for high overall client satisfaction across all Business Units
• Develop KPIs and improve processes that manage and monitor progress towards desired outcomes

Financial Management:  

• Manages the achievement of retail operations goals and the business development needed to attain, and/or exceed, the growth expectations
• Responsible for the Business Unit P&L, continuation and growth of current projects, and introduction of all services across retailer partnerships

Administrative:

• Provides monthly executive updates to business leaders on retailer partnerships and strategic initiatives
• Other responsibilities as requested by management

Experience and Education:  

• Bachelor’s degree preferred or high school diploma with equivalent experience
• Minimum 5 years in account management and client relations, functioning in a leadership role
• Minimum 8 years of retail experience
• Experience in account development and account strategy; preferably within the manufacturing, retail and/or agency industry
• Experience in program lifecycle from creating strategy to the point of tactical execution

Skills and Attributes:  

• Solid relationship building and networking capabilities
• Strong analytical, communication and organization skills
• Ability to work independently and accepting of ambiguity
• Self-directing and assertive individual who establishes a culture of disciplined thought and action through living and leading the agency’s vision, mission and values in words, thoughts and behaviors
• Carries out all responsibilities in an honest, ethical and professional manner 
• Engages cross-functional teams in a collaborative manner; drives toward win-win solutions
• Well organized; capable of managing a large number of activities in parallel
• Advanced computer skills such as Microsoft Word, Excel, PowerPoint etc.  
• Ability to travel as requested  

Physical Requirements:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:   

• Regularly stand, walk, bend over, reach overhead, crouch, kneel, balance, grasp, push or pull, talk and/or hear, and drive   
• Always carrying and lifting something into stores up to 20 lbs  
• Occasionally lift and carry up to 20 lbs  
• Occasionally travel via flight or other modes of transportation   
• Continuous hand/eye coordination and fine manipulation   
• Must be able to sit for long periods of time  

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Privacy Policy for CA Residents

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.