BDS Connected Solutions, LLC.

Virtual Sales & Training Expert

Job Locations US-IL-Chicago
Category
Training/Market Representation
Position Type
Full-Time

At a Glance

Earn a $200 sign-on incentive!   Be the face of a leader in the wireless industry and let your customer-facing experience, product knowledge, and enthusiasm make you the champion and creator of sales opportunities for consumers at retail. 

Overview

PURPOSE:

The purpose of the Virtual Expert is to provide sales and training support via video conferencing.  This will include promptly responding to all inbound video calls and will require interfacing directly with consumers via mobile video conference.  This position is responsible for working through technical issues and providing the highest level of service to consumers and retail sales associates.  

 

ESSENTIAL FUNCTIONS: 

  • Receives inbound video calls and fulfills requests by clarifying desired information, completing transactions, and forwarding requests.
  • Providing video demonstrations of the client’s products while on camera in a retail setting.
  • Maintain sales support database; answers inquiries by researching, locating, and providing the desired information.
  • Determines wants and needs of consumers while driving and closing the sale to increase the sales of client’s products.
  • Actively engaging consumers via video conferencing while working through technical issues.
  • Describe technical components using readily understandable terms to ensure you are effectively conveying the features and benefits of the products to all audiences.
  • Other tasks as assigned by management.

 

EDUCATION & EXPERIENCE:

  • High School Diploma or Equivalent.
  • Minimum 3+ years of retail customer service and retail sales experience.

 

SKILLS AND REQUIREMENTS:

  • Ability to successfully influence consumer buying decisions.
  • Strong interpersonal communication and soft skills.
  • Excellent written, verbal, and presentation skills on camera. 
  • Must be comfortable interfacing directly with consumers via video conferencing.
  • Must be proficient in Microsoft Office 365 suite.
  • Ability to demonstrate a high level of technical understanding of consumer electronics.

 

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

While performing the duties of this job you are required to:

  • Regularly stand, sit, walk, bend over, grasp, push or pull, talk and/or hear.
  • Regularly carrying and lifting objects up to 10 lbs.
  • Continuous hand/eye coordination and fine manipulation.

Important Information

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms, and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

 

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with regional offices in New York City, New York; Chicago, Illinois; and Columbus, Ohio. Visit us at www.BDSsolutions.com for more information.

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