BDS Connected Solutions, LLC.

Retail Assistant Operations Manager

Job Locations US-CA-San Francisco
Category
Field Team Management
Position Type
Full-Time

At a Glance

As a Facebook Retail Assistant Operations Manager, you are focused on managing a team that provides the best in-store customer experience through immersive, hands-on demos of AR & VR products.  

Overview

PURPOSE: 

As the Facebook Retail Assistant Operations Manager, you will support the Retail Manager in passionately leading a team focused on driving customer acquisition, retention, and satisfaction with every engagement.  You excel in sales, customer service, product training, maintaining operational and brand excellence (overall experience).  You will serve as the subject matter expert for the client's products and emulate the desired behaviors with your team. 

 

ESSENTIAL FUNCTIONS:  

  • Manage the overall operation of the location, including but not limited to opening, and closing, recruiting, training, performance management, inventory management, weekly and daily report outs on performance, team schedules, and program metrics.
  • Develop and execute various strategies to meet or exceed quarterly sales targets
  • Maintains sales support database; answers inquiries by researching, locating, and providing the desired information. 
  • Determines the wants and needs of consumers while driving & closing the sale.  
  • The lead person when the Retail Manager is not available
  • Other tasks as assigned by management.

 

EDUCATION AND EXPERIENCE: 

  • High School Diploma or equivalent required
  • 3+ years of retail sales management experience required 
  • 3+ years customer-facing experience in retail sales required
  • Demonstrated strength in teaching/coaching techniques; positively influence and empowers others

  

SKILLS AND REQUIREMENTS: 

  • Robust interpersonal communication, soft skills, written, verbal, and on camera
  • Performance Management and conflict resolution skills
  • Ability to build and foster business relationships at multiple levels and independently
  • Ability to show patience and tact and remain calm under pressure
  • High level of initiative and self-motivation with a continued drive to learn
  • Strong time management and organizational skills
  • Ability to practice good judgment in analyzing information, strategic/critical thinking, and decision making
  • Flexible availability with the ability to be on-call as needed

 

PHYSICAL REQUIREMENTS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

While performing the duties of this job, the employee is required to: 

  • Regularly talk, sit, stand, walkand bend over, repetitive use of hands/arms, repetitive use of legs and grasp 
  • Frequently lift and carry up to 25 lbs
  • Occasionally lift and carry up to 50 lbs
  • Continuous hand/eye coordination and fine manipulation

Important Information

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms, and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

 

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with regional offices in New York City, New York; Chicago, Illinois; and Columbus, Ohio. Visit us at www.BDSsolutions.com for more information.

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