BDS Connected Solutions, LLC.

Wireless Retail Market Manager

Job Locations US-MI-Dearborn Heights
Training/Market Representation
Position Type

At a Glance

As a Wireless Retail Market Manager, you are the brand champion, influencing retail sales associates to promote and sell our client’s products. You are the subject matter expert that engages, trains and creates loyalty by demonstrating how cutting-edge technology benefits people’s lives. Your natural ability to connect with people in small and large group settings is essential to building relationships, participating in events, and engaging customers.



The primary function of the Wireless Retail Market Managers will be to act as an extension of the brand and sales team. You will personify the brand’s mission statement/motto, possess key brand personality traits and excitement that will resonate with Retail Sales Associates. Wireless Retail Market Managers are passionate and excited about technology and how it benefits consumers. You are a  great communicator who can explain how specs and technology translate to simple consumer benefits



  • Build brand loyalty and credibility with retail sales associates as the Brand Champion
  • Brand advocacy to increase retail sales associates’ rate of recommendation
  • Engage retail sales associates and create excitement
  • Conduct in-store retail associate training, associate and consumer demonstrations, and attend events
  • Provide high-level product sales training on features, competitive advantages, and functions
  • Report intelligence in regards to the program and marketing environment strategically for each tactic
  • As voice and ears, excellent communication and immediate escalation is a must
  • Travel within the market and approved out-of-scope assignments as needed
  • Merchandising services to deliver POS, collateral, and products to carrier locations along with compliance verification and competitive details
  • Mystery shop to obtain retail/carrier associate and manage phone recommendations, product knowledge assessment, comments, and concerns as well as consumer relations and in-store observations of the brand and the competition 
  • Establish and build retailer relationships on behalf of the client
  • Engage customers during high traffic times at select demo day events to drive sales of brand products
  • Expectations – not limited to
    • Facilitate informal, formal, and large scale training to retail associates and managers
    • Attend and assist with out-of-market training, events, etc
    • Gather in-market and out-of-market intelligence relating to the assigned and competitive brands
  • Ensure merchandising compliance and increased presence in-store
  • Monitor POP / POS to ensure it is current and placed according to the planogram
  • Key Metrics:
    • Increase sales associate knowledge and the recommendation rate of brand products
    • Increase product sales of selected products
    • Increase and facilitate in-store sales in key market locations



  • College degree in communications, marketing, or training & development preferred
  • Minimum of 1-3 years of Retail, Marketing, or Agency experience ~ field representative experience helpful, but not mandatory
  • Minimum of 1-3 years of experience in the area of training and communications
  • Previous wireless background


  • Strong presentation and communication skills
  • Must be proficient in MS Excel, Word, Outlook, and PowerPoint applications
  • Ability to travel within the assigned territory



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is required to:

  • Regularly sit, stand, walk, bend over, grasp, talk and/or hear, and drive
  • Occasionally carrying and lifting office supplies up to 10 lbs.
  • Occasionally travel via flight or other modes of transportation
  • Continuous hand/eye coordination and fine manipulation

Important Information

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms, and conditions of employment that may not be covered in this statement. BDS is an at-will employer.


BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with regional offices in New York City, New York; Chicago, Illinois; and Columbus, Ohio. Visit us at for more information.


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